FAQs

Frequently Asked Questions

Learn about The Smile Bar’s in-salon teeth whitening treatment and DIY maintenance products.

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The Smile Bar is a unique teeth whitening salon unlike any you’ve been to before! It offers the best-in-class teeth whitening treatment that gives you visible results in a short period of time, without any pain, discomfort, or sensitivity.

Our technology is developed by Brilliant SmileTM Sweden, the European market leader in cosmetic teeth whitening, making us your best partner to get whiter teeth for a brighter smile.

Having whiter teeth is a great confidence boost! And when you’re smiling confidently, you’re guaranteed to always make a great first impression, take amazing photos, and win over people.

A whiter, brighter smile brings a whole lot of positivity to one’s life.

At The Smile Bar, we use only the most advanced teeth whitening technology available in the market today – developed by Swedish company Brilliant Smile™, the leader in cosmetic teeth whitening in Europe.

In a single session, your teeth can get 2 to 9 shades lighter with these tow components: the exclusive whitening gel, and the UV-free LED Plasma Light Technology that activates it to remove organic stains on your teeth’s surface effectively, without abrasions or side effects like sensitivity or pain.

A low concentration of hydrogen peroxide is the active ingredient in The Smile Bar’s teeth whitening gel.

Not at all! Because the hydrogen peroxide solution in The Smile Bar’s exclusive teeth whitening gel it’s 100% safe in removing surface stains.

The secret is the UV-free LED Plasma Light Technology, which safely amplifies the effects of the solution without causing any abrasions.

The degree of the discolouration and the type of stains on your teeth are the factors that directly determine the results of the treatment. More severe cases may require Double or Triple Whitening in order to achieve the desired results.

The average is usually 5 shades lighter, but the range is from 2 to 9 shades.

Since The Smile Bar’s teeth whitening system works exceptionally well on organic stains, teeth discolouration caused by the following can definitely be removed by the treatment:

(a) consumption of heavily-pigmented food such as red meats and sauces, as well as beverages like red wine, coffee, tea, and soda;

(b) poor oral hygiene, and

(c) smoking tobacco products.

The Smile Bar’s teeth whitening system works exceptionally well on organic stains.

DIY (do-it-yourself) teeth whitening kits have become readily available these days, with varying formulations, application methods, and prices. However, most of these kits don’t guarantee results.

While DIY is not a bad idea, it’s important to remember that there are some things that are better left at the hands of experts who know what they’re doing, such as haircuts, facial treatments, and of course, teeth whitening.

The Smile Bar’s in-store specialists, along with the people at our technology partner Brilliant SmileTM Sweden, are the experts you can fully trust with teeth whitening.

Of course! The Smile Bar’s teeth whitening is as safe as it is effective.

After all, our technology is developed by Brilliant SmileTM Sweden. All products and services developed by the company are thoroughly tested for effectiveness and safety, making it Europe’s most trusted name in cosmetic teeth whitening.

The UV-free LED Plasma Light Technology is the component that amplify’s the effectiveness of The Smile Bar’s exclusive teeth whitening gel, which, compared to other teeth whitening methods, gives better results in a shorter period of time.

Since The Smile Bar’s teeth whitening system is completely non-invasive, it does not cause any side effects like pain or tooth sensitivity. Some customers have experienced a very mild tingling sensation after the treatment, but this is completely natural and it disappears on its own after 24 hours.

The Smile Bar’s teeth whitening session is not recommended for (a) pregnant and breastfeeding women, (b) people wearing dental braces, and (c) children and teenagers under 16 years of age.

For those who fall within any of the above-mentioned criteria, The Smile Bar offers Brilliant SmileTM Sweden Whitening Oral Care system instead, a DIY system that can still help make or keep teeth whiter. While this is not as effective as the in-salon teeth whitening, it’s a good alternative until they are already fit to avail of the procedure.

Since The Smile Bar’s direct whitening treatment is very effective in removing organic stains and discolouration, caused by food and beverages, smoking, and poor oral hygiene, it’s extremely rare for it not to work.

However, there are still some people who have specific diseases and/or a genetic disorder that could either prevent or make it difficult for them to get whiter teeth. About 15% of the global population fall under such conditions.

Yellow teeth are easier to whiten than gray teeth, since The Smile Bar’s treatment removes organic stains — caused by food and beverage pigments, smoking, and bad oral hygiene habits — to bring back the teeth’s natural whiteness, which is the original color of the enamel determined by genetics, prior to any sort of discolouration.

As our direct whitening procedure is essentially organic stain removal, it can help restore the original colour of crowns, bridges, and veneers. It is important to note, however, that The Smile Bar’s technology works best on natural teeth.

For any information please contact us at: info@the-smile-bar.com

Since your teeth will be prone to new discolouration for about 72 hours after direct whitening, you are strongly advised to refrain from the following:

(a) eating heavily-pigmented foods like red meats and chocolates, as well as highly-acidic foods like vinegar, citrus, soy, tomatoes, and chili sauce;

(b) drinking dark-coloured drinks such as red wine, coffee, soda, and tea;

(c) smoking tobacco products.

Microscopic gaps are left on your teeth by the stain removal process, which you can help fill with a flouride rinse twice a day.

In case the above-mentioned items are completely unavoidable, you can get NanoSeal Total+, an add-on solution that eliminates the 72-hour post-treatment down time.

The liquid solution NanoSeal Total+ reinforces the teeth’s enamel and seals its whiteness. When applied to teeth after the procedure, you can eat, drink, and/or smoke right away without the risk of any new discolouration.

It’s your lifestyle choices that will determine how long your teeth can stay white and bright after direct whitening at The Smile Bar. Choosing the right foods and beverages and avoiding smoking will definitely help.

However, you can eat, drink, and smoke as you please and still maintain your new white smile when you use the Brilliant SmileTM Sweden Whitening Oral Care products to supplement your oral care regimen.

To keep your smile whiter, longer, you can use Brilliant SmileTM Sweden Whitening Oral Care System, exclusively available at The Smile Bar.

Here’s how to use it:

(a) Gargle with 10ml of Brilliant SmileTM WhiteningEVO Mouthrinse for 1 minute before brushing.

(b) Apply a pea-sized amount of Brilliant SmileTM WhiteningEVO Toothpaste on a toothbrush and brush as you normally do.

Both products are non-abrasive as they do not contain hydrogen peroxide and other oxidizing substances, making them perfectly safe for daily use. They help prevent discolouration by dissolving and removing surface stains.

Both products are non-abrasive as they do not contain hydrogen peroxide and other oxidizing substances, making them perfectly safe for daily use. They help prevent discolouration by dissolving and removing surface stains.

Brushing off the stains on your teeth is easier if they’ve been loosened first — and that’s what BrilliantSmileTM WhiteningEVO Mouthrinse does.

The Smile Bar is the exclusive distributor of Brilliant SmileTM SwedenWhitening Oral Care System in Hong Kong.

As prophylactic products, both gel toothpaste variants protect teeth from cavities, plaque, sensitivity, and bad breath to promote overall oral health. And of course, they’re specially formulated to safely prevent and/or minimise new discolouration on the teeth’s surface.

The difference lies in the concentration of the active ingredients, and hence, the recommended usage periods are also different.

Brilliant SmileTM WhiteningBOOST Toothpaste, which is the red one, is a more intensive formulation that you can use for a maximum of two weeks after getting an in-salon treatment. After this period, Brilliant SmileTM WhiteningEVO Toothpaste, which is the blue one, is the original formulation that you can use for long-term daily maintenance.

You can order our products right here on The Smile Bar Hong Kong website — just visit the SHOP page to view our catalog. Choose the products you want, and then create an account to place your order. Add products to your online cart, check out, provide delivery information, settle the payment, and wait for your order to be delivered to you.

There’s no minimum order. You just have to pay the delivery fee on top of the cost of the products you ordered.

The Smile Bar Hong Kong delivers to fixed addresses nationwide.

A delivery fee of HKD40 applies to all orders below HKD500.

Delivery is FREE for orders amounting to HKD500 or higher.

Orders received and confirmed before 12:00NN are delivered within the same day. If you placed your order at 12:00NN or after, your order will be delivered to you the next day.

The exact delivery time is determined solely by our logistics partner. Kindly note again that orders received and confirmed before 12:00NN will be delivered on the same day, while orders placed after that will be delivered on the next day.

If the first attempt to deliver was unsuccessful because of incorrect delivery address, don’t worry! We will attempt to redeliver at no extra charge — just be sure to provide us with the correct delivery address.

 

Please email us immediately at info@the-smile-bar.com with your revised shipping information.

 

For subsequent attempts, however, a redelivery will apply, except if we are in any way responsible for the delivery failure.

Yes, you can! During the ordering process, just be sure to indicate that you prefer to pick up your order instead. No shipping fees will be applied.

All orders may be picked up from this address:

The Smile Bar Hong-Kong, Unit 906A, The L Plaza, 367-375, Queen’s Road Central, Hong Kong

Our hours are from 9am to 6pm, Mondays to Fridays.

Simply present the email confirmation at the reception to claim your order.

Unfortunately, changes are no longer allowed once the order is finalized. We suggest you just place a new order for the additional item/s you want, or you may also purchase directly from our store.

Our store has set hours, but product orders are accommodated anytime via the website. Kindly note, however, that orders received after 12:00NN will be processed on the next business day.

We accept payments via Visa and Mastercard credit and debit cards, PayPal, and wire transfers. Cash-on-delivery is currently not available, but cash payments are accepted at the store for straight payments.

Yes, you can! During the checkout process, simply indicate the receiver’s name, delivery address, and contact information in the order. If it’s a gift, be sure to mark it so, as well.

Contact us here to report any issues with payment.

You’ll be notified via an email confirmation if we have received your order for processing.

If you did not receive an email, contact us here so we can assist you.

We offer our products in bundles and gift packs, which are already discounted.

You may also subscribe to our newsletter and follow us on social media accounts (Facebook, Instagram, and Twitter) to get updates on sales!

All sales on The Smile Bar Hong Kong website are final.

We will, however, replace items with manufacturer damages or defects. Please inspect the products thoroughly before accepting. If there are any damages or defects, please send them to this address:

The Smile Bar Hong-Kong, Unit 906A, The L Plaza, 367-375, Queen’s Road Central, Hong Kong

Please email your proof of purchase (email receipt and confirmation) and evidence of the damage or defect (including photos) to info@the-smile-bar.com

If the products you receive have manufacturer damages or defects, you may have it returned or exchanged on the condition that they are unused or unopened, and that there are no wears and tears on the packaging. The products must be returned in the same condition that they were delivered.

The products must be returned and exchanged within seven (7) days of delivery. Beyond this window, returns will no longer be valid.

For individual products, sale or promo items are non-returnable and non-exchangeable.

For bundled products, the entire set must be returned and exchanged, but sale or promo items are non-returnable and non-exchangeable.

To allow us to process your return and exchange request, please email us the following

  • Photo evidence of the damages of defects and
  • Proof of purchase (such as the receipt and the order confirmation email)

And please send back the item to this address:

The Smile Bar Hong-Kong, Unit 906A, The L Plaza, 367-375, Queen’s Road Central, Hong Kong

In the case of a valid return where the product for exchange is out of stock at the time of the request, it may be exchanged for another product of equal or higher value (for the latter, the difference must be paid by the customer).

Refunds may only be requested if an exchange product is unavailable, subject for approval, after the product has been returned and inspected. You will be notified via email of the approval or denial of your refund request.

If approved, the refund will be processed immediately and will be credited automatically via the same payment method used.

Shipping costs are non-refundable. If your refund is approved, the shipping cost for the return of an item will be deducted from it.

No refunds will be given for cash payments. Store credits in the amount paid will be given instead, which may be used for future purchases.

Card-issuing banks may have varying turnaround times for the crediting of refunds. If your refund request is approved, you may contact your bank directly to check on the status of its crediting.

If you’ve contacted your bank and you still have not received your refund, you may contact us here.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the product returned. We will mail you a gift certificate once the return item is received.

But if the item was not marked as a gift when it was purchased, or if the gift-giver had it shipped to himself/herself to give to you, we will send a refund to him/her.

Just 20 minutes to whiter teeth!

Let’s make that smile whiter and brighter!

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